Terms of Service

Version 2026-04-22 · Last updated April 22, 2026

These terms govern your use of Omni-Architect(the "Service"), operated from New South Wales, Australia. By creating an account you agree to these terms. See also our Privacy Policy.

1. Subscription and payment

The Service is provided on a monthly subscription basis. Subscriptions renew automatically each month. You may cancel at any time and your access continues until the end of the paid period. No refunds are issued for unused portions of a billing period.

Free trials are provided for the period stated at signup. At the end of the trial your subscription converts to a paid plan unless you cancel before the trial ends. You will receive an email reminder before the trial expires.

All prices are in Australian dollars (AUD) and include GST where applicable. Payments are processed by Stripe. We do not store your card details.

2. Acceptable use

You must not use the Service to:

• Violate any law or regulation
• Send spam or unsolicited communications
• Upload content that infringes third-party intellectual property rights
• Attempt to access other users' data or accounts
• Resell or sublicence the Service without written permission
• Use the Service in a way that disrupts other users

We may suspend or terminate accounts that breach these terms without notice where necessary to protect the Service or other users.

3. Intellectual property

The Service software, design, and documentation are owned by us and protected by Australian and international intellectual property law.

Your data — the projects, modules, tasks, documents, and other content you create — belongs to you. You grant us a limited licence to process and store your data solely to provide the Service. We do not claim ownership of your data and do not sell it to third parties.

4. How our intelligence works

Omni-Architect uses private, deterministic intelligence to help you plan, track, and execute work. Our built-in Hub Assist feature surfaces recommendations by applying rule-based systems we design, maintain, and version ourselves.

We do not use external AI providers. We do not transmit your project data to Anthropic, OpenAI, Google, or any other third-party AI service to generate recommendations. Hub Assist runs entirely inside our infrastructure. The same input always produces the same output, because it is rules not probabilistic models.

Recommendations are operational aids, not professional advice. High-stakes decisions remain your responsibility. We stand behind the determinism of our rules but do not guarantee that any given recommendation fits every situation. Review before acting on high-stakes decisions.

If you choose to use our Export Pack feature, you generate a structured text export of your project data that you can then paste into an external AI tool of your choice (ChatGPT, Claude, Gemini, etc.). That happens entirely on your side — we do not transmit your data to those tools on your behalf. What happens in those tools is governed by their terms, not ours.

5. Data storage and privacy

Your data is stored in the United States via Supabase (supabase.com) on Amazon Web Services infrastructure. By using the Service you consent to this transfer and storage of your data outside Australia.

We process your data in accordance with the Australian Privacy Act 1988 and the 13 Australian Privacy Principles. See our Privacy Policy for full details.

You are responsible for ensuring that any data you upload — including data about your clients and their projects — complies with applicable privacy laws. We are not liable for data you upload in breach of third-party privacy rights.

6. Service availability

We aim to provide reliable and continuous access to the Service but do not guarantee uninterrupted availability. The Service depends on third-party infrastructure providers including Supabase and Vercel, whose own outages may affect availability.

We are not liable for any loss or damage caused by service downtime, including downtime caused by our infrastructure providers. We will communicate planned maintenance and significant outages to registered users by email where possible.

7. Limitation of liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from your use of the Service is limited to the fees you paid in the 12 months preceding the claim.

We are not liable for any indirect, consequential, special, or incidental loss or damage, including loss of revenue, loss of data, loss of business opportunity, or damage to reputation, even if we have been advised of the possibility of such loss.

Nothing in these terms limits liability that cannot be excluded under Australian Consumer Law, including guarantees that apply to services supplied to consumers.

8. Termination

You may cancel your account at any time through the billing settings or by contacting us at hello@verifiedexperts.com.au. Your access continues until the end of the current billing period.

We may suspend or terminate your account if you breach these terms, fail to pay, or if we are required to do so by law. We will give reasonable notice except where immediate action is necessary.

On termination you may request an export of your project data within 90 days. After 90 days your data may be permanently deleted.

9. Dispute resolution

Before commencing any legal proceedings, the party raising a dispute must give written notice to the other party at hello@verifiedexperts.com.au. Both parties will attempt to resolve the dispute in good faith within 30 days of that notice. If unresolved after 30 days, either party may pursue legal remedies.

10. Changes to these terms

We may update these terms from time to time. We will notify you by email and require your acceptance of updated terms before you can continue using the Service. The version date at the top of this page indicates when the terms were last updated.

11. Governing law

These terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.